Thank you for buying our courses. We make sure the experience of our users on TechandMate is rewarding, while discovering, assessing, or purchasing our courses, be it instructor-led or self-paced training. Our online purchase experience has certain terms and conditions that govern our Refund Policy. If you purchase any training course on our Site, you are automatically agreed to our Privacy Policy, Terms of use and Refund Policy.


The terms of our refund policy are enlisted below:


Cancellation & Refunds: Online Training
For Self Learning: Raise your refund request within 7 days of purchase of course. But Money back guarantee is annulled if you have accessed more than 50% content or downloaded the EBook.
For Instructor Led Training: Raise your refund request within 7 days of commencement of the first batch you are enrolled in. But Money back guarantee is annulled if you have accessed more than 50% content of an e-learning course or have attended Online Classrooms for more than a day. If you download the recording or E-Book for the course, your refund request shall stand null and void.


Cancellation & Refunds: Classroom Training
TechandMate reserves all rights to postpone/cancel an event, or change the location of an event, if there are insufficient enrollments, instructor illness, natural calamities or social unrest (like floods, earthquakes, political instability, etc.)
  • In case Tech and Mate calls off an event, 100% refund will be paid to the user.
  • If a cancellation is done by the user 7 days (or more) prior to the event, 10% of the entire paid sum i.e. a nominal fee will be deducted, refunding the remaining amount to the user.
  • If a cancellation is done by the user within 7 days (or less) of the event, no refunds will be made.


You can initiate Refund Request in two ways:
  • Go to my orders section, by clicking on “Initiate Refund” against a specific item of an order, if the quantity of an item is one.
  • In case item quantity is more than one, please contact our support team through our Help & Support section displayed on the website.


Refunds: Duplicate payment
In case of refund of the duplicate payment made by the user, it will be processed via the same source (original method of payment) in 7 to 10 working days post intimation by the customer.
Note: All refunds will be processed within 7-10 working days after the refund request is approved by Tech and Mate.